Privacy, Cookies, Terms of Use

HealthWORKS Newcastle privacy policy and website terms

Website Terms and Conditions

Your use of this website is subject to these Terms of Use. By using the website, you will be deemed to have accepted and agreed to be bound by these Terms of Use. If you do not agree to any part of these terms you must leave this website immediately.

HealthWORKS Newcastle (“we”) are committed to protecting and respecting your privacy.

This policy set out the basis on which any personal data we collect from you, or that you provide to us, via our websites ( or  or  will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.


The Information We May Collect About You

When you register as a member on this website or make a query on the ‘Contact Us’ section of the website, we may collect and process the following personal information from you:

  • name,
  • email address.


How We Use Information About You

We gather this information to allow us to process your registration and provide answers to queries you make. The relevant information is then used by us, our agents and sub-contractors to answer your query or process your registration and to communicate with you on any matter relating to the conduct of your account. If you agree, we may also contact you about other services we think may be of interest to you.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. We may also provide such aggregate information to third parties. These statistics will not include information that can be used to identify you.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by email or telephone to ask you for your feedback and comments on our services.



We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you and/or related information from third parties which may be of interest to you. If you would rather not receive this information, please contact us at stating clearly that you do not wish for marketing material to be sent to you. If you agree to us providing you with marketing information, you can always opt out at a later date.


How We Use Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of the website and to compile statistical reports on website activity. For further information about cookies visit or You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.

We use cookies to aid in the delivery of rich media content (videos etc) and also for the tracking of anonymous data that is used in the website analytics package (Google Analytics). This data is used to ensure that we are delivering the best quality content to you and other users.

No information produced by the cookies from HealthWORKS Newcastle sites is shared with any other third party other than for the purposes listed above. This will not contain any personal information.

We are not in control of the delivery of cookies from service providers such as Google Analytics and YouTube. Any comments or questions that you may have should be raised with the originator of those cookies.

Your use of this site is taken as consent to the placing of cookies on your system. If you disagree, please take the following action (for technical support please contact your IT support technician).

  • Close this website;
  • Use your web browser’s tools to “delete your cache”;
  • Exit your browser.

You can then choose to disallow cookies from this website via browser settings or click the cog in bottom left of your browser and select option to switch cookies off


How We Protect Your Information

We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.


Access to Your Information or Updating or Correcting Your Information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to or write to Barbara Cage at HealthWORKS Newcastle, Health Resource Centre, Adelaide Terrace, Benwell, Newcastle upon Tyne, NE4 8BE. We may make a small charge for this service.

We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to HealthWORKS changes, for example if you change your email address, or if you wish to cancel your registration, please let us know the correct details by sending an email to You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.


Your Consent to The Terms of This Agreement

By submitting your personal information you consent to the use of that information as set out in this policy.


Changes to this Privacy Policy

We keep our privacy policy under regular review. If we change our privacy policy we will post the changes on this page, and place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. This privacy policy was last updated on 9 April 2013.


Links to Other Websites

Our website contains links to other websites. This privacy policy only applies to our websites so when you link to other websites you should read their own privacy policies.