Sarah Cowling CEO

Everyone has choices but taking responsibility to make good choices can be harder for some than for others – we can help!

Care Connect Launch

There’s a new Care Connect service.

This is a unique new multichannel service that patients and the public can access online, by text, phone, Twitter and Facebook.
The initial pilot is running with 16 NHS Trusts in London and 2 in the Northeast, Gateshead NHS Foundation Trust and Newcastle Hospitals Foundation Trust with a view to national roll out in the near future.

The system allows service users to:

  • Share their experience
  • Ask questions
  • Report a problem

By making access simpler, the service helps people to quickly find answers to their questions and resolutions to problems and concerns by connecting them to the people who can help.

The pilot was soft launched in the North East on 1 August with a view to a media launch week commencing 9 September.

Read explanation letter here

To read the Care Connect Vision and expected benefits click here

Promotional material for you to share with your community groups please click on links below

A3 poster

A5 flyer

Additional printed posters and cards are available by contacting either Chris or Sue with quantities required(details below).

If you have any questions or require further information about the project please contact

Mr Chris Piercy

Executive Nurse Director of Nursing Patient Safety and Quality,

Newcastle and Gateshead Alliance

Tel: 0191 217 2617

Switch Board: 0191 2172544



Mrs Sue Richardson

Project Support

Tel: 0191 217 2622


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